Refunds & cancellations

Effective 11 August 2026

Customer cancellations

Email [email protected] as soon as possible if a lesson needs to change.

• With at least 24 hours’ notice, a lesson may be rearranged once or cancelled for a full refund.
• With less than 24 hours’ notice, or where the student does not attend, the lesson is normally non-refundable because the time has been reserved. Exceptional circumstances will be considered fairly.
• Arriving late does not usually extend the scheduled end time.

Cancellation by Sam

If Sam has to cancel, the customer may choose a replacement lesson or a full refund for the affected session.

Plans and subscriptions

Sessions can be rearranged within the paid plan period with at least 24 hours’ notice. Unused sessions do not normally roll over unless agreed in writing. A subscription can be cancelled before its next renewal date to prevent future charges. Cancelling renewal does not remove access to sessions already paid for.

Cooling-off and statutory rights

Online customers may have a legal right to cancel a service contract within 14 days. If tuition is requested during that period and the customer then cancels, a proportionate amount may be retained for lessons already supplied. These terms do not affect statutory rights.

Refund timing

Approved refunds are returned to the original payment method. Sam will normally initiate the refund within five working days; the bank or card provider may take additional time to credit the account.

Request a refund

Email [email protected] with the booking name, lesson date and reason for the request.